FAQ

What is Tannico?
Tannico.it is a retail website for wine lovers. Every day we hand pick the best wines across Europe, with special focus on Italian wines, and offer them to our members at a competitive price.

How do you select the wines offered on Tannico?
Before offering our selection of wines to the public, each bottle is carefully hand-selected and tasted by our team of wine experts who guarantee its quality. After having tasted each wine, our experts write a detailed description of its characteristics, available for you to read on each product page on our website.

I am a wine producer/distributor. How do I go about selling on Tannico?
Write to us at info@tannico.co.uk and we will get back to you shortly.

I am not a wine producer or distributor but I’ve heard of a great wine that I would love to be able to purchase on Tannico. What should I do?
Write to us at info@tannico.co.uk: our team would love to hear what you have to say; we always love trying new wines. We will get back to you shortly.

Are there any costs associated with collaborating with Tannico for the sale of wines?
Absolutely not. There are no up-front costs associated with putting your products up for sale on Tannico.

Is my personal information stored safely on the Tannico database?
Yes. Your personal information and identity are safe at Tannico. For further information, please read our Privacy Policy.

Do I have to sign up as a member to make a purchase on Tannico?
Yes. Our deals are exclusive member-only deals.

How do I go about modifying my personal user information (e-mail, password, etc.)?
Simply click on your name in the top right-hand corner of the screen. You will then be led to a page featuring your personal information, which you may change at your own discretion. If you wish to cancel your account, please write to us at info@tannico.co.uk.

How do I go about contacting Tannico to make a few suggestions?
Your opinion is very important to us. Write to us at info@tannico.co.uk and we will get back to you as soon as possible.

Can I cancel my order?
Once an order is complete and shipped, cancellations are no longer permitted. If you encountered any problems during your purchase, please write to us at info@tannico.co.uk and let us know what happened. We will try our very best to get back to you as soon as possible.

How do I go about returning a product?
Familiarize yourself with our return policy listed in our Sales Terms & Conditions or e-mail us at info@tannico.co.uk.

My order was damaged in the mail. How do I go about returning it and requesting a refund?
Our shipping company uses extreme caution when handling merchandise to be sent to Tannico members. If, for whatever reason, you’ve received damaged goods, please contact our customer care department immediately at info@tannico.co.uk and explain to us what happened. Our customer care agents will take care in answering you as quickly as possible.
In the event of reception of damaged goods, we might request that you send them back to us along with a photo sent by e-mail so that we can avoid future inconveniences of the like.

The wine I purchased is not to my liking. How do I go about returning it and requesting a refund?
Should the wine you purchased not be to your liking, we invite you to read our Sales Terms & Conditions concerning our return policy.

Can I modify my shipping address?
Once your order is complete you can no longer modify your shipping address. However, if you have yet to order, you can change your shipping address whenever necessary. Simply click on your name in the top right-hand corner of the screen. You will then be redirected to a page featuring your personal information that you can change at your own discretion.

Which methods of payment are accepted on Tannico?
On Tannico we accept PayPal and all main credit cards such as Visa, Visa Electron, Mastercard, American Express and Poste Pay.

Is my personal payment information safe on Tannico?
Rest assured that your identity is safe on Tannico. All payment information is encrypted to ensure maximum security.

What is the CVV code on my credit card?
The CVV code is a 3-digit code found on the back of your credit card.

I requested a receipt but it doesn’t seem to have been included in my package. How may I obtain a copy?
If you’ve requested a receipt upon purchase, please head to “My Account” where you will find a PDF format of the receipt available for download next to each purchase.
PLEASE NOTE: Receipts are available approximately 10 days after your order has been shipped. Please take note of your date of purchase to know when your receipt will be available.

When will I receive my purchase?
Shipping times vary according to the wine producer and the number of orders per producer. If all products added to your cart feature the “In stock” label, then your order will be shipped within 24 business hours. Otherwise, you will see the expected delivery date before finalizing your purchase.

Does Tannico ship internationally?
Yes, we do. You can click here to check the countries we serve.

Can I track my order online?
Absolutely. Head to “My Orders” to track your order from the wine producer’s cellar all the way to your very own.

What shipping costs apply?
Shipping fees are set at £6.95. Free shipping on all purchases equal to or over £89.

What happens if my wine tastes of cork?
Although this is a very rare occurrence (less than 0.5% of wines), certain wines can sometimes taste of cork. If this unfortunately happens to be the case for you, please write to us at info@tannico.co.uk and we will get back to you immediately.